Terms of service

ASHIXC — Terms of Service

Effective Date: 17 August 2026

Welcome to ASHIXC (“ASHIXC”, “Ashix”, “we”, “our”, or “us”).

These Terms of Service govern your access to and use of the ASHIXC website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using the website.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

1. About ASHIXC

ASHIXC is an online retailer of fashion and lifestyle jewellery.

Our website allows customers to browse products, obtain information about products, place orders, make payments, and access related services.

2. Eligibility

You may use our website if you are legally capable of entering into a binding agreement under applicable law.

If you are under 18 years of age, you should use the website only with the involvement and supervision of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, sizes, and other information displayed on the website are accurate and up to date.

However, minor differences may occur due to:

Screen settings and device displays
Photography and lighting conditions
Manufacturing or finishing variations
Product batches
Reasonable variations inherent in handmade or fashion products

Such minor variations will not necessarily constitute a defect.

We will not intentionally misrepresent the characteristics, quality, composition, or price of a product.

4. Product Availability

Products displayed on the website are subject to availability.

A product may become unavailable between browsing the website and completing an order.

Where an order cannot be fulfilled because a product has unexpectedly become unavailable, we will inform you and provide an appropriate remedy, including a refund where applicable.

5. Pricing

Product prices displayed on the website are shown in Indian Rupees unless otherwise stated.

Applicable taxes and other charges will be displayed or communicated as required before completion of the purchase.

We make reasonable efforts to ensure that prices are displayed correctly. In the event of an obvious pricing or technical error, we may contact you before fulfilling the affected order.

A price change after you have successfully placed an order will not affect the price applicable to that confirmed order, except where correction of an obvious error is legally permissible.

6. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if we subsequently discover an issue such as:

Product unavailability
A clear pricing or listing error
Payment failure
Suspected fraudulent activity
An inability to deliver to the provided address
A technical error affecting the order

If we are unable to fulfil a confirmed order, we will communicate the reason where appropriate and provide a refund for any amount already paid for the affected order.

7. Payment

Payments may be made through the payment methods made available at checkout.

You agree to provide accurate information necessary to complete the payment and order.

We do not normally store complete payment card details on our own systems. Payment processing may be handled by authorised payment service providers.

8. Shipping and Delivery

Delivery timelines and shipping terms are governed by our separate Shipping & Delivery Policy.

Estimated delivery dates are provided for guidance and may vary due to circumstances including weather, public holidays, transportation disruption, high order volumes, address-related issues, or other circumstances beyond reasonable control.

If a delivery is delayed, lost, or otherwise encounters a delivery issue, ASHIXC will provide reasonable assistance in accordance with our Shipping & Delivery Policy and applicable law.

9. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Returns & Refunds Policy.

That policy explains:

Eligible products
Applicable time periods
Condition requirements
Damaged or incorrect-product claims
Return shipping procedures
Refund methods and timelines

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded.

10. Cancellations

Where cancellation is permitted under our applicable policies, you may request cancellation through the available customer-support channels.

Once an order has been dispatched or otherwise progressed beyond the cancellation stage, cancellation may no longer be possible, subject to applicable law and our Returns & Refunds Policy.

11. Customer Responsibilities

You agree to provide accurate information when placing an order, including your name, contact details, billing information, and delivery address.

You are responsible for keeping your account credentials confidential where an account is created.

You should promptly notify us if you believe your account has been accessed without authorization.

12. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to the website or its systems
Interfere with website security or functionality
Upload malicious code or harmful material
Use automated systems to misuse or disrupt the website
Copy or exploit website content for commercial purposes without permission
Impersonate another person or provide intentionally misleading information

We may restrict or suspend access where reasonably necessary to protect the website, customers, or our legitimate interests.

We will not use such powers arbitrarily.

13. Intellectual Property

Unless otherwise stated, the ASHIXC website and its content—including logos, branding, photographs, product images, graphics, designs, text, layouts, videos, and other materials—are owned by or licensed to ASHIXC.

You may access and use this content for personal, non-commercial purposes in connection with using our website.

You may not reproduce, modify, distribute, sell, publicly display, or commercially exploit our content without prior written permission, except where permitted by applicable law.

14. User Reviews and Content

Where the website allows customers to submit reviews, photographs, comments, or other content, you agree that the content should be genuine, lawful, and not misleading.

You must not submit content that:

Is fraudulent or intentionally misleading
Infringes another person's intellectual property or privacy rights
Contains unlawful, abusive, threatening, or discriminatory material
Contains malicious software or harmful links

By submitting content, you grant ASHIXC a non-exclusive, royalty-free licence to use, reproduce, display, and publish that content for purposes reasonably related to operating and promoting the website and our products.

We may remove content that violates these Terms or applicable law.

15. Promotions and Offers

Promotional offers, discount codes, free-shipping offers, and other campaigns may have additional terms.

Where a promotion has specific conditions, those conditions will be communicated as part of the promotion.

Unless otherwise stated, promotions cannot be combined or exchanged for cash.

We will not make material changes to the conditions of a promotion after a customer has validly completed a transaction under that promotion, except where required because of fraud, technical error, or applicable law.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment, analytics, marketing, communication, and delivery services.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or practices of third parties that we do not control.

17. Website Availability

We aim to keep the website available and functioning properly, but continuous or uninterrupted availability cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, technical issues, security incidents, hosting problems, or circumstances beyond our reasonable control.

We will make reasonable efforts to restore services when interruptions occur.

18. Errors and Corrections

We try to maintain accurate website information, but occasional typographical, technical, pricing, inventory, or other errors may occur.

Where we discover an error that materially affects an order, we will make reasonable efforts to notify the affected customer and provide an appropriate resolution.

We will not intentionally use website errors to disadvantage customers.

19. Limitation of Liability

To the extent permitted by applicable law, ASHIXC will not be responsible for indirect, incidental, or consequential losses arising solely from a customer's use of the website.

However, nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted, including rights and remedies available to consumers under applicable Indian law.

Nothing in these Terms is intended to remove liability for fraud, wilful misconduct, or other liability that cannot lawfully be excluded.

20. Force Majeure

We will not be responsible for delays or failure to perform an obligation where the relevant event is beyond our reasonable control, including natural disasters, war, civil disturbances, government restrictions, major transportation disruptions, widespread technical failures, or similar events.

We will make reasonable efforts to minimise the impact of such events and resume normal operations as soon as reasonably possible.

21. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Our Privacy Policy forms part of these Terms of Service.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable law.

The updated version will be published on this page with a revised effective date.

Changes will not retrospectively alter rights and obligations relating to an order that has already been completed, except where required by law.

23. Governing Law

These Terms are governed by the laws of India.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable consumer protection legislation or from approaching a competent consumer dispute-resolution forum.