Shipping policy

ASHIXC — Shipping & Delivery Policy

Effective Date: 17 August 2026

At ASHIXC, we aim to process and deliver every order safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.

1. Order Processing

Orders are generally processed within 1–3 business days after successful confirmation of payment.

Orders placed on weekends, public holidays, or during major sale events may require additional processing time.

Once your order has been processed and handed over for delivery, you will receive the relevant shipping/tracking information where available.

Processing time is separate from the actual delivery transit time.

2. Delivery Timeline

Estimated delivery time may vary depending on the delivery address, destination, availability of delivery services, weather conditions, public holidays, regional restrictions, and other circumstances outside our reasonable control.

As a general estimate, orders may be delivered within approximately 3–7 business days after dispatch for most serviceable locations in India.

Remote, difficult-to-service, or specially restricted locations may require additional time.

Any delivery timeline displayed on our website or communicated to you is an estimated timeline and not a guaranteed delivery date, unless expressly stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you place your order.

From time to time, ASHIXC may offer free shipping promotions subject to the terms specified during the relevant promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Correct mobile number

ASHIXC cannot be held responsible for delays, failed delivery, return-to-origin shipments, or additional costs resulting from an incorrect or incomplete address or unavailable recipient information provided by the customer.

If you identify an address error shortly after placing an order, contact us immediately. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has been processed or dispatched.

5. Tracking

Where tracking is available, tracking details will be provided to the customer through the contact information associated with the order.

Tracking information may take some time to become active after dispatch.

Delivery status is provided based on information received from the logistics/delivery network, and there may occasionally be delays in tracking updates.

6. Delays in Delivery

Although we make reasonable efforts to ensure timely delivery, delays can occur because of circumstances including:

Severe weather
Natural disasters
Transport disruption
Government restrictions
Strikes or operational disruptions
Festivals and public holidays
High shipment volumes
Incorrect or incomplete address information
Customer unavailability
Remote-area delivery limitations
Security-related restrictions
Other circumstances beyond our reasonable control

In such cases, ASHIXC will make reasonable efforts to assist the customer and communicate relevant information where available.

A delivery delay does not automatically constitute cancellation of an order or entitlement to compensation unless required under applicable law or expressly provided under our Returns & Refunds Policy.

7. Delivery Attempts

The delivery partner may make multiple delivery attempts depending on the destination and applicable delivery procedures.

If the recipient is unavailable, the customer may be contacted to arrange another delivery attempt.

Customers should ensure that the provided phone number remains reachable until the order has been delivered.

8. Undelivered / Returned Orders

An order may be returned to the sender if delivery cannot be completed because of circumstances such as:

Incorrect or incomplete address
Recipient unavailable after applicable delivery attempts
Customer refusing delivery
Customer not responding to delivery communications
Restricted or non-serviceable destination
Failure to accept a Cash on Delivery order

If an order is returned because of an issue attributable to the customer, ASHIXC may deduct applicable shipping/return charges from any eligible refund, to the extent permitted by applicable law and our refund policy.

Any re-shipment may be subject to additional shipping charges.

9. Lost Shipments

Once an order has been dispatched, transportation and physical delivery are performed through third-party logistics and delivery service providers.

In the event that a shipment is delayed, misplaced, lost, or otherwise shows an unusual delivery status, ASHIXC will reasonably assist the customer by communicating with the relevant delivery provider and initiating an appropriate investigation or claim where available.

Where a shipment is officially confirmed as lost or undeliverable, ASHIXC will provide the applicable remedy in accordance with our Returns & Refunds Policy and applicable law.

ASHIXC will not be responsible for losses or delays caused solely by circumstances outside our reasonable control, except to the extent that applicable law provides otherwise.

10. Packages Showing “Delivered”

If tracking information indicates that an order has been delivered but you have not received it, please contact ASHIXC as soon as possible, preferably within 48 hours of the delivery status.

We may request information necessary to investigate the matter with the delivery provider.

Customers should also check with family members, neighbours, reception/security desks, or other persons who may have accepted the package on their behalf.

11. Damaged or Tampered Packages

Customers are encouraged to inspect the package at the time of delivery.

If the outer packaging appears severely damaged, opened, or tampered with, the customer should, where possible, document the condition of the package before opening it and contact ASHIXC promptly.

For damaged-product claims, ASHIXC may request photographs, videos, packaging information, or other reasonable evidence necessary to investigate the claim.

12. Incorrect or Missing Items

If you receive an incorrect, missing, or visibly damaged product, contact ASHIXC as soon as reasonably possible after delivery.

Please provide your order number and any requested photographs or video evidence so that we can investigate and determine the appropriate resolution under our Returns & Refunds Policy.

13. Cash on Delivery

Where Cash on Delivery is offered, the customer must ensure that the order can be accepted and payment can be made at the time of delivery.

Repeated refusal or failure to accept Cash on Delivery orders may result in restrictions on future Cash on Delivery availability.

14. Delivery Restrictions

We currently deliver only to locations supported by our available delivery network.

Certain remote, restricted, security-sensitive, or otherwise non-serviceable areas may not be eligible for delivery.

If your address is determined to be non-serviceable after an order is placed, we will contact you regarding the available options.

15. Third-Party Logistics Providers

ASHIXC uses independent third-party logistics and delivery service providers to transport and deliver orders.

While we carefully select service providers and make reasonable efforts to assist with delivery-related issues, delivery operations such as routing, transit handling, delivery attempts, and tracking updates are carried out by such providers.

Accordingly, delays or operational issues occurring solely within the delivery network may be outside ASHIXC's direct control. However, this does not affect any rights or remedies available to customers under applicable law.

16. Force Majeure

ASHIXC will not be responsible for failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government actions, strikes, transportation disruptions, epidemics, infrastructure failures, or other similar events.

We will make reasonable efforts to resume normal operations as soon as reasonably possible.

17. Changes to This Policy

ASHIXC may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery services, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.