Refund policy

Return, Refund & Replacement Policy

Effective Date: 17 August 2026

At ASHIXC, we take product quality and order accuracy seriously. This policy explains the limited circumstances in which a product may be eligible for a replacement, exchange, or refund.

Our policy is designed to keep the return process clear and fair while protecting customers from receiving products that are damaged, defective, incorrect, or materially different from what was ordered.

1. No Change-of-Mind Returns

ASHIXC does not offer voluntary returns or refunds for change of mind, personal preference, accidental orders, dissatisfaction with appearance after delivery, or other reasons unrelated to an eligible product or fulfilment issue, except where a remedy is required under applicable law.

We therefore encourage customers to carefully review the product photographs, description, specifications, size information, and other details before placing an order.

2. Eligible Reasons for a Return, Replacement, Exchange or Refund

A product may be eligible for an appropriate remedy where it is:

Received damaged
Received defective
The wrong product was delivered
A product or component included in the order is missing
Materially different from the product ordered or advertised
Otherwise eligible for a remedy under applicable law

A valid claim must relate to a genuine product or fulfilment issue.

3. Reporting a Problem

Customers should contact ASHIXC as soon as possible after delivery.

For visible damage, wrong-product, missing-item, or tampering claims, customers should contact us within 48 hours of delivery.

Please contact:

Email: contact@ashixc.in
Phone: +91 6283 158789

Please include:

Order number
Product name
Description of the issue
Clear photographs
Continuous unboxing video where available or requested

4. Unboxing Video Requirement

For damage, wrong-product, missing-item, or package-tampering claims, customers are strongly required to record a continuous, uninterrupted unboxing video beginning with the sealed outer package and continuing until the contents have been fully removed and checked.

The video should, where possible, clearly show:

The sealed package before opening
Any visible damage or tampering
Opening of the package
The product and its condition immediately after opening
All contents received in the package

This evidence helps ASHIXC determine whether an issue was present at the time of delivery and assists with investigations involving the delivery network.

Where a claim cannot reasonably be verified from the information provided, ASHIXC may request additional photographs, videos, packaging information, or other reasonable evidence.

Nothing in this section removes any consumer right that cannot legally be excluded.

5. Inspection of Claims

Submitting a claim does not automatically mean that a refund, replacement, or exchange has been approved.

ASHIXC may review:

Order records
Product condition
Photographs and videos
Packaging condition
Delivery information
Product batch or quality information
Other relevant evidence

Where necessary, the product may need to be returned for inspection.

6. Replacement, Exchange or Refund

If an eligible claim is verified, ASHIXC may, depending on the circumstances and applicable law, provide:

A replacement of the same product;
An exchange for an equivalent available product; or
A refund of the applicable amount.

The available remedy may depend on product availability and the nature of the issue.

Where a replacement is approved but the same product is unavailable, ASHIXC may offer an exchange or refund as appropriate.

7. Non-Eligible Reasons

The following will generally not qualify for a voluntary return, replacement, or refund where the product itself is correct and free from a qualifying defect:

Change of mind
Personal preference
Customer no longer wanting the product
Ordering the wrong product by mistake
Choosing an incorrect size or variant
Disliking the product after delivery
Minor differences in colour or appearance caused by photography, lighting, or screen settings
Normal wear and tear
Damage caused after delivery
Damage caused by misuse, accidents, improper handling, storage, or exposure to unsuitable substances
Damage caused by alterations or modifications
Claims outside the applicable claim period, subject to applicable law

8. Product Condition

For any approved return or exchange, the product may be required to be returned in the condition specified by ASHIXC.

Where applicable, the product should include its original packaging, tags, accessories, and other items supplied with the order.

Products showing signs of use, alteration, tampering, or avoidable damage after delivery may not qualify for a voluntary remedy, subject to applicable law.

9. Shipping and Return Costs

Where the issue is verified to be attributable to ASHIXC, such as delivery of a wrong or defective product, ASHIXC will handle the applicable return/replacement process in accordance with the circumstances and applicable law.

Where costs arise because of a customer-related issue that does not constitute an eligible product or fulfilment problem, ASHIXC may not be responsible for those costs.

10. Refund Processing

Once an approved refund is confirmed, the refund will generally be initiated to the original payment method where technically possible.

The time taken for the refund to appear in the customer's account may depend on the payment provider or financial institution.

ASHIXC will initiate eligible refunds within a reasonable period after the applicable return/inspection process is completed.

11. Cash on Delivery Orders

Where a Cash on Delivery order is refused or repeatedly not accepted by the customer and is returned to ASHIXC, there may be no payment amount available to refund.

Repeated refusal or non-acceptance of COD orders may affect the availability of Cash on Delivery for future orders, subject to our order-processing practices.

12. Missing or Incorrect Items

If an item is missing from your order or an incorrect product has been delivered, please contact ASHIXC promptly and provide the relevant evidence.

Where the claim is verified, ASHIXC may arrange an appropriate replacement, exchange, or refund.

13. Damaged Packages

If the outer packaging appears visibly damaged, opened, or tampered with at delivery, customers are encouraged to document the condition before opening the package where reasonably possible.

A continuous unboxing video is strongly recommended and may be requested during the investigation.

14. Hygiene, Wear and Product Care

Jewellery is a personal-use product and should be handled and stored appropriately.

Normal wear and tear, scratches caused by use, and changes resulting from exposure to moisture, chemicals, perfumes, cosmetics, sweat, friction, or improper storage are generally not considered manufacturing defects.

Customers should follow any care instructions provided with the product.

15. Fraudulent or Abusive Claims

ASHIXC may investigate claims that appear fraudulent, materially misleading, or abusive, including repeated false damage claims, manipulated evidence, product substitution, or other misuse of the return/refund process.

Appropriate action may be taken where there is reasonable evidence of abuse, subject to applicable law.

This section does not affect genuine customer complaints or lawful consumer rights.

16. Policy and Legal Rights

This policy is intended to explain ASHIXC's normal return, replacement, exchange, and refund process.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, remedy, guarantee, or protection that cannot legally be excluded under applicable law.

Where a mandatory legal requirement provides a customer with a remedy that differs from this policy, the applicable legal requirement will prevail.